Frequently Asked Questions
Delegates
You can register using the Delegates page at the top of the menu or here.
- Access to all ACA conference sessions
- All conference catering
- Access to the Exhibition Hall
- ACA conference app
- Welcome function ticket
Please contact the ACA team on events@aca.org.nz for group bookings.
Any amendments and/or cancellations must be notified in writing to the New Zealand Aged Care Association (NZACA) organisers before Tuesday 27 October 2026 and will incur an admin fee of $60+ GST per delegate/exhibition stand. There will be no refund past the Tuesday, 27 October 2026, but you may send a substitute staff member provided we are advised of this in writing
The full terms and conditions are available below.
Please email events@aca.org.nz if you wish to cancel or change your registration including the conference dinner.
We are committed to protecting the privacy of all personal data you provide us for this event. The following statements describe what we are doing with your data and how long we store it. This ensures you are fully
informed prior to you submitting your personal information for the event. By checking the "I give consent" box in the Data Processing Consent section of the registration form, you consent to your personal information being collected, processed, used, stored and disclosed in accordance with the provisions of The Privacy Act 2020.
Why are we processing your personal data?
We ask for your personal data to facilitate your participation in this event. Your data will be used solely for this event and possibly future events run by the host entity, and under no circumstances be sold or used for other purposes.
Third parties that may have access to your personal data
Your data may be shared with other logistical organisations and third parties in order to deliver this event. Only data required to undertake their specific role will be made available to them.
The right to withdraw your consent
You retain the right to withdraw consent to use your personal data at any time. Please be aware that a withdrawal of consent before the start of this event means we will have to remove your personal details from the event database. Unfortunately, this may preclude you from attending the event as we do need to store your personal details for multiple event related purposes including for the health and safety requirements of the venue.
Yes, when you register, you can choose to be sent an invoice, and this can be paid by direct credit. All the details will be on the invoice.
Yes, all special dietary requirements will be accommodated during the conference at the designated special dietary table, and this information is captured as part of the registration process. For the conference dinner, please inform the venue staff of your dietary needs upon arrival.
If you have any dietary requirements not covered by the standard options, please let us know by emailing events@aca.org.nz.
The programme is available here.
Tākina is at 50 Cable Street, Te Aro, Wellington, just opposite Te Papa Museum. It is a 20-minute drive from Wellington Airport, and a 30-minute journey on the Metlink Airport Bus.
More information can be found here.
Please email us on events@aca.org.nz or call Aged Care Association on 04 473 3159
The ACA Annual General Meeting will take place at 8am on Thursday 29 October as part of the conference. All members are encouraged to attend. The board will update members on the work of the Association, and its financial position, and the results of any elections of officers will be announced. Remits that have been lodged will be discussed and decided. An agenda, papers and details about how to join the meeting online will be provided to all members in the weeks preceding the meeting.
Yes, head to the Accommodation page in the main menu or visit this page to find the relevant discounts for nearby accommodation.
Exhibitors
Exhibition space at Tākina Wellington Convention and Exhibition Centre for the ACA Conference 2026 is extremely limited. Priority access will be offered to Conference Partners/Sponsors, existing Association members, and preferred suppliers. Any remaining spaces will then be released for general sale. More details are available on the exhibition page here.
Every 3mx3m stand receives 1 complimentary stand, with an option to purchase extra exhibitor personnel for $1000 Ex. GST. We encourage a maximum of two exhibitors per one 3mx3m stand. Contact sam.martin@aca.org.nz for more information.
We're introducing two new initiatives designed to help exhibitors connect with more delegates and encourage meaningful conversations throughout the conference. We will be in touch with all exhibitors about these opportunities in the coming weeks. Exhibitors are also encouraged to use the lead management features on the Conference App during the exhibition to save contact details, make connections and follow up with leads after the event.
Contact sam.martin@aca.org.nz for more information.
Excellence in Care Awards
You can apply to six different awards, for a varied range of excellence surrounding the Aged Care Sector. There are awards for both individuals and facilities. You can see the details of each award and links to apply here.
Go to our Excellence in Care Awards here - there are links to our nomination portal for each award.
All finalists will be notified by 28th August 2026. Nominations need to be in by 5PM on Friday, 31 JULY 2026.
Winners will be announced at the ACA Conference Awards Ceremony and Gala Dinner on Thursday, 29 October 2026 at Takina Convention Centre in Wellington. To be announced as a winner, you must be in attendance.
Terms and Conditions
Prices are in NZD. By completing the registration process, you are accepting the terms and conditions outlined below, including the cancellations & refunds policy.
IMPORTANT: Any cancellations must be notified in writing to the New Zealand Aged Care Association (NZACA) organisers before Tuesday, 27 October 2026 and will incur an admin fee of $60+ GST per delegate/exhibition stand. Substitute delegates are welcome without penalty, but please advise the organisers of any name changes. There will be no refund past the Tuesday, 27 October 2026, but you may send a substitute staff member provided we are advised of this in writing. If exceptional circumstances prevail, any request for refund is solely at the discretion of the organisers. Cancellation charges and administration fees will be incurred, and payment will be sought regardless of whether your attendance costs have been paid at the time of your cancellation. All refunds will be processed after the event has taken place. If registration is less than 7 days prior to the event commencing, any requirements (dietary, special or other) may not be catered for.
If you have purchased a gala dinner ticket and can no longer attend, you must notify, in writing the New Zealand Aged Care Association (NZACA) organisers before Tuesday, 27 October 2026 and will incur an admin fee of $20+ GST per ticket. Tickets will be non-refundable after 5pm Friday 23 October 2026.
FAILURE TO ATTEND If you have registered to attend the Aged Care Association Conference 2026 and fail to attend or amend your registration through notice in writing to the organisers, registration fees and any other costs associated with your registration are still payable and will not be refunded.
EVENT CANCELLATION In the event that the event is cancelled by the organisers, or that the event cannot take place by any reason or factor outside the control of the organisers, the amount of the Registration Fee (less any administrative costs) shall be refunded. The liability of the organisers shall be limited to that refund, and neither shall be liable for any other loss, cost or expense, however, caused, incurred, or arising. In particular, the organisers will not be liable to refund any travel or hotel costs incurred by delegates or their organisations. It follows that delegates and accompanying partners are advised to take out comprehensive insurance, including travel insurance.
COLLECTION OF OUTSTANDING FEES NZACA reserves the right to collect monies and associated collection costs through an appropriate debt collection agency.
PHOTOGRAPHY AND VIDEO RECORDING As an attendee, you consent to being filmed and/or photographed and agree for any such material to be used by the organisers and partners for promotional reasons, including but not limited to social media, print & digital advertising & promotion, television, videography, and other forms of print and digital promotion. If you do not consent, please contact the organisers in the first instance.
ELECTRICAL DEVICES You understand that any and all electrical devices, chargers, power cords and electrical plugs of any type you bring into the Aged Care Association and function venues must be compliant with relevant New Zealand Standard AS/NZS 3760. You further understand that all electrical devices, chargers, power cords and electrical plugs of any type must be tested and tagged attesting to the fact that they currently meet the New Zealand Standard AS/NZS 3760.
HEALTH & SAFETY You agree to obey all instructions from the organisers relating to the Health and Safety at Work Act 2015 as they relate to Aged Care Association Conference 2026. You agree to provide all relevant information to the organisers at the time of registering for the Aged Care Association Conference 2026 that enables the organisers to determine a risk profile for complying with the Health and Safety at Work Act 2015.
DISCLAIMER Neither the organisers of Aged Care Association Conference 2026 and its constituent members acting as organisers (known collectively as 'the Organisers') can accept any liability for death, injury, any loss, cost or expense suffered by any person (including accompanying persons or partners or attendant caregivers). In particular, neither the Organisers can accept any liability for losses arising from the provision or non-provision of services provided by hotel companies or transport operators, nor can the Organisers accept liability for losses suffered by reason of war including threat of war, riots and civil strife, terrorist activity, natural disasters, pandemics, weather, fire, flood, drought, technical, mechanical or electrical breakdown within any premises visited by delegates and/or partners in connection with the event, nor losses suffered by reason of industrial disputes, governmental action, registrations or technical problems which may affect the services provided in connection with the event.